Author: LGU Quezon Quezon

SERBISYO NG PAGPAPAKONSULTA (PATIENT CONSULTATION SERVICES)

TUNGKOL SA SERBISYO:

Para kanino at ano ang serbisyo?
- Ang serbisyo ay ibibigay sa lahat ng mamamayan ng Quezon, Quezon; permanente man o transient; na mangangailangan ng atensiyong medikal para sa anumang karamdaman.
- Ang pangunahing serbisyong ibibigay ay nasa antas ng medisina na kung tawagin ay General Practice at Outpatient Care.
  -  Hangga’t maaari, hindi mag-aadmit (kasong pang-ospital) ng pasyente sa RHU/BHS dahil halos wala itong kakayahan at personnel para rito
  -  Ang anumang kasong “emergency” ay lalapatan lamang ng pangunang lunas (first aid) hanggang matukoy na ligtas nang maililipat ang pasyente sa ospital.
  -  Hindi mag-oopera sa RHU liban lamang sa mga minor outpatient surgical procedure gaya ng pagtutuli, pagtatahi ng sugat, pag-alis ng maliliit na bukol at iba pa.
Walang bayad ang serbisyong ito
Schedule ng Serbisyo
- RHU Main
  -  Lunes hanggang Biyernes; 8:00am hanggang 12:00nn lamang ang regular na konsultasyon.
  -  Kasong Emergency: Araw-araw; 8:00am hanggang 5:00pm
  -  Sabado/Linggo/Araw na walang pasok/Oras na labas sa nakatakdang oras ng pagpasok (after 5pm): On call at emergency lamang
- BHS
  -  Gaya ng sa RHU main ngunit sa panahon lamang ng buwanang pagbisita ng midwife ang regular na konsultasyon.

KABUUANG ORAS NA GUGUGULIN PARA SA SERBISYO: 10 hanggang 20 minuto depende sa kaso

MGA HAKBANG NA SUSUNDIN	ORAS SA BAWAT HAKBANG	TAONG NAMAMAHALA
Registration: Magpapatala ang pasyente sa pang-araw araw na talaan (Daily D) ng RHU/BHS. Pagkatapos nito’y kukunin ang kanyang record/chart mula sa taguan.	2 minuto	Ayra Diana D. Cantos, RN Public Health Nurse Aida P. Maningas, RM Midwife 2 Diosa O. Fuertes, RM Midwife 2 Rhona P. Canimo, RM Midwife
Triage: Aalamin ng nakaduty na Midwife, Nurse o Health Personnel sa Triage ang dahilan ng pagkonsulta ng pasyente at itatala ito sa chart. Kukuhanan rin ito ng Vital Signs. Kung emergency ang kaso, ipapasok agad ang pasyente sa RHU upang malapatan ng lunas. Kung hindi naman, siya ay bibigyan ng number at papipilahin sa pila ng konsulta.	3 minuto	Ayra Diana D. Cantos, RN Public Health Nurse Aida P. Maningas, RM Midwife 2 Diosa O. Fuertes, RM Midwife 2 Rhona P. Canimo, RM Midwife
Konsultasyon sa Health Personnel: Ayon sa pagkakasunod-sunod ng numerong ibinigay sa triage, titingnan muna ng mga health personnel on duty (Nurse, midwife, atbp) ang pasyente. Ang lahat ng datos ng, gamutan at pagpapayo sa pasyente ay itatala sa chart nito. Kung simple lamang ang karamdaman at kaya nang gamutin ng tuminging health personnel (na may regular na pag-aaral at pagsasanay sa ilalim ng Municipal Health Officer), hindi na ito kailangang i-refer sa duktor at pupunta na sa huling hakbang.	5 hanggang 10 minuto	Ayra Diana D. Cantos, RN Public Health Nurse Aida P. Maningas, RM Midwife 2 Diosa O. Fuertes, RM Midwife 2 Rhona P. Canimo, RM Midwife
Konsultasyon sa MHO/Duktor: Kung matutukoy ng Health Personnel on Duty na nangangailangan ng mas masusing eksaminasyon at gamutan ang pasyente, kanya itong i-rerefer sa MHO/Pambayang manggagamot na siyang titingin dito. Kung galling sa linang ang pasyente, ito ay kailangang may referral form na galing sa Health Personnel on Duty.	Di bababa ng 10 minuto upang matiyak na nasuring mabuti ang pasyente	Jeremiah Carlo V. Alejo, MD,MCD Municpal Health Officer
Interview, Eksaminasyon, Paggamot at Pagpayo sa Pasyente: Health Personnel: • Interview at eksaminasyon ng pasyente • Tamang diagnosis at gamutan ng pasyente ayon sa impormasyon at datos na nakalap • Tamang pagpayo at pag-schedule ng follow-up ng pasyente • Pagbibigay ng available na gamot sa pasyente • Kung kailangang dalhin ang pasyente sa ospital, gagawa ng kumpletong referral slip na ipapadala sa pasyente	Hindi bababa ng 5 minuto (ibang health personnel) Hindi bababa ng 10 minuto kung ni-refer (MHO/Duktor)	Jeremiah Carlo V. Alejo, MD,MCD Municipal Health Officer Ayra Diana D. Cantos, RN Public Health Nurse Aida P. Maningas, RM Midwife 2 Diosa O. Fuertes, RM Midwife 2 Rhona P. Canimo, RM Midwife

Ilang Paalala:
• Laging uunahin ang mga kasong emergency anumang dami ng nakapila pang regular na pasyente
• Matagal nang tuntunin sa RHU ang hindi pagtanggap ng regular na konsultasyon sa hapon (1pm-5pm). Alam na ito ng higit na nakararaming mamamayan ng Quezon, Quezon. Mahalagang libre ang hapon ng RHU personnel para sa pagplaplano ng mga programang pangkalusugan ng bayan, gawaing administratibo’t teknikal, patuloy na pagsasanay ng RHU personnel at pagsasakatuparan ng iba’t ibang programang pangkalusugan ng DOH at LGU

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Office or Division:	Office of the Municipal Assessor
Classification:
Type of Transaction:	ANNOTATION OR CANCELLATION OF LOANS OR MORTGAGE, BAILBOND, ATTACHMENTS, ETC.
Who may avail:	Any individual may request for these service

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Copy of the mortgage/release of mortgage, court order for bail bond, attachment,	Bank / Court
Official Receipt of Annotation/Cancellation of Mortgage/Bail bond	Municipal Treasurer’s Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Request for Service	The personnel-in-charge informs the client for the documents required .		5 minutes	Jeyen B. Escolano / Joana Marie D. Panol
Submit required documents	The personnel-in-charge receives and verify the documents given by the client		20 minutes	Jeyen B. Escolano / Joana Marie D. Panol
Annotation in the Tax Declaration	The personnel-in-charge prepares the annotation and submit the same to the Municipal Assessor		1 hour	Jeyen B. Escolano / Admin. Aide III Joana Marie D. Panol Assessment Clerk
Evaluation	The Municipal Assessor evaluates and sign the annotated Tax Declaration		10 minutes	Rosalinda L. Aureada Municipal Assessor
Payment of Fees		Annotation – ₱35.00 Documentary Stamp 2pcs. – ₱50.00		Municipal Treasurer’s Office Jeyen B. Escolano / Joana Marie D. Panol
Issuance of the Annotated Tax Declaration	The tax declaration with annotation is issued to the clients		5 minutes	Jeyen B. Escolano / Joana Marie D. Panol

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Certification from the Barangay Captain that you don’t have Land Property / Houses	Office of the Barangay Captain
Community Tax Certificate (Sedula)	Municipal Treasurer’s Office
Official Receipt of Assessor’s Certification on No Real Property	Municipal Treasurer’s Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Request for Service	The personnel-in-charge informs the client for the documents required .		3 minutes	Jeyen B. Escolano / Joana Marie D. Panol
Submit required documents	The personnel-in-charge receives and verify the document given by the client		3 minutes	Jeyen B. Escolano / Joana Marie D. Panol
Preparation	The personnel-in-charge prepares the Certification		15 minutes	Jeyen B. Escolano / Admin. Aide III Joana Marie D. Panol Assessment Clerk
Payment of Fees		Receipt – ₱35.00 Documentary Stamp 2pcs -₱50.00		Municipal Treasurer’s Office Jeyen B. Escolano / Joana Marie D. Panol
Evaluation	The Municipal Assessor evaluates and sign the Certification		2 minutes	Rosalinda L. Aureada Municipal Assessor
Issuance of the Certification	The personnel-in-charge issue the certification		5 minutes	Jeyen B. Escolano / Joana Marie D. Panol

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Photocopy of the Real Property Tax Receipt
Photocopy of the Tax Declarations of Property
Special Power of Attorney (SPA) or Authorization Letter if applicant is not the owner
Official Receipt of Assessor’s Certified True Copy of Tax Declaration	Municipal Treasurer’s Office

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Request letter of Cancellation, Revision and Correction of Assessment (Reassessment);
Photocopy of latest Real Property Tax Receipt/Tax Clearance
Barangay Certificate / Clearance (for cancellation/demolition of building);	Office of the Barangay Captain
Demolition Permit (if applicable)	Municipal Engineering Office
Certification from the Bureau of Fire Protection (BFP) if property has been razed by fire.	Bureau of Fire Protection (BFP)
Photocopy of Any Valid Identification Card (ID)
Special Power of Attorney (SPA) if applicant is not the owner	Attorney’s Office ( Notary Public )

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Duly Notarized Conveyance: Deed of Sale, Deed of Donation, Extra-Judicial Settlement, etc.;	Attorney’s Office ( Notary Public )
Certified Electronic Copy of Title	Land Registration Authority
Certificate Authorizing Registration (CAR) / BIR Clearance	BIR Gumaca Branch RDO 61
Copy of Tax Declaration of existing Real Property subject for transfer;	Municipal Assessor’s Office
Copy of Official Receipt of updated payment of Real Property Tax (Land)	Municipal Treasurer’s Office
Original Copy of Certificate of Tax Clearance	Municipal Treasurer’s Office
Copy of Official Receipt of the Transfer Tax	Municipal Treasurer’s Office
Duly Approved Plan for Subdivision, Consolidation, Segregation	DENR / CENRO
Photocopy of Any Valid Identification Card (ID)
Special Power of Attorney (SPA) if applicant is not the owner	Attorney’s Office ( Notary Public )
Certified copy of Court Decisions, finalities, adjudication, etc. if transaction clearly express landownership/registry disputes

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
FOR HOUSE / BUILDINGS:
Letter Request
Copy of Approved Building Floor Plan
Photocopy of Building Permit, Certificate of Occupancy & Certificate of Completion	Office of the Municipal Engineer
Notarized Sworn Statement of the True and Fair Market Value of the Property	Municipal Assessor’s Office / Attorney’s Office (Notary Public)
Copy of Official Receipt of updated payment of Real Property Tax (Land)	Municipal Treasurer’s Office
Copy of Official Receipt of the Issuance Fee	Municipal Treasurer’s Office
Photocopy of any Valid Identification Card (ID)
Special Power of Attorney(SPA) if applicant is not the owner	Attorney’s Office (Notary Public)

FOR NEWLY ACQUIRED MACHINERIES:
Letter Request
Detailed listing of Machineries; Description of Machineries, Original Acquisition Cost, Original Date of Acquisition/ Operation
Notarized Sworn Statement of the True and Fair Market Value of the Machineries (duly signed by Accountable Officer)	Municipal Assessor’s Office / Attorney’s Office (Notary Public)

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Submit request	The personnel-in-charge receives and records the letter-request in a logbook. It is then submitted to the Municipal Assessor		5 minutes	Jeyen B. Escolano / Joana Marie D. Panol
Scheduling for Field Inspection	The Municipal Assessor advises the one who makes the request of the date for field inspection of the new building or machinery.		5 minutes	Rosalinda L. Aureada Municipal Assessor / Jeyen B. Escolano / Admin. Aide III
Field Inspection	Actual Inspection of the Real Property for assessment purpose		1 hour	Rosalinda L. Aureada Municipal Assessor/ Jeyen B. Escolano Admin. Aide III / Joana Marie D. Panol Assessment Clerk
Pay Appropriated Taxes and Fees	Tax on Real Property of Land (if not yet paid) Tax Clearance and Issuance Fee	Issuance Fee ₱35.00		Municipal Treasurer’s Office
Preparation of Tax Declaration	The Assessment Clerk prepares the ff: 1. Field Appraisal/ Assessment Sheet 2. Tax Declaration 3. Notice of Assessment 4. Property Record Form		1 hour	Joana Marie D. Panol Assessment Clerk
Processing of Tax Declaration	The Municipal Assessor evaluates, approves and sign tax declaration		5 minutes	Rosalinda L. Aureada Municipal Assessor
Issuance of Tax Declaration	The new tax declaration (Owner’s Copy) is issued to the clients together with the Notice of Assessment		5 minutes	Jeyen B. Escolano / Joana Marie D. Panol

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