Public Assistance : Financial/Medical Assistance

Interview and assessment/assistance of walk-in clients seeking medical, financial, burial, educational and other related services from the Office of the Municipal Mayor. Provide the necessary data for clients that need information or referral of clients to the concerned agencies/office.

Office or Division:	Office of the Municipal Mayor
Classification:	Simple
Type of Transaction:	G2C-Government to Citizens
Who may avail:	All Indigent individual/family

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Certificate of Indigency of Claimant (original)	Barangay Hall
2. Certificate of Indigency of Patient (original)	Barangay Hall
3. Medical Abstract/Medical Certificate (original)	Hospital
4. Hospital Bill (1 original)	Hospital
5. Social Case Study Report (1 original)	Office of the MSWD
6. Identification card of Claimant (1 photocopy)	BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-ibig, School

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Sign in the Client Log Book in the office lobby	Give the logbook to the client	None	2 minutes	Dan Dean C. Dael Information Desk Clerk
2. Submit the required documents to the responsible frontline service personnel for verification	2.1.Evaluates and assesses submitted requirements 2.2.Forward submitted documents to the Secretary to the Mayor	None	5 minutes	Gellie B. Marquez General Clerk Jocelyn M. Valencia AdA 1/Sec to the Mayor
	2.3.Reviews submitted documents	None	2 minutes	Jocelyn M. Valencia AdA 1/Sec to the Mayor
	2.4 Forwards documents to the Municipal Mayor	None	30 seconds	Jocelyn M. Valencia AdA 1/Sec to the Mayor
	2.5.For interview of the client and approval of required document	None	5 minutes	Hon. Ma. Caridad P. Clacio Municipal Mayor
	2.6.Encodes endorsement/referral and forward to the Municipal Mayor	None	5 minutes	Jocelyn M. Valencia AdA 1/Sec to the Mayor
	2.7.Sign endorsement/referral	None	30 seconds	Hon. Ma. Caridad P. Clacio Municipal Mayor
	TOTAL	NONE	20 minutes